HOW TO FIX CUSTOMER SUCCESS ...
You know that knee pain you get when running?
It’s not a knee problem. Its most likely caused by the way your foot hits the ground.
If you’re a little flat footed then your foot will turn in as it lands and cause stress right up your leg. Often the source of knee and hip pain
It’s the same with customer success. To improve customer satisfaction, expansion and retention – look at your sales process first
Its most likely that the customer relationship is starting on the wrong foot – with the wrong expectations. It’s also likely that those expectations are failing to be communicated to your deployment team
So if you want to fix customer success – get the sales team to start focusing on customer outcomes, not getting the deal over the line at any cost
cuvama is the master of empowering sales to connect and differentiate on value – and set the customer success team up for .. you guessed it, SUCCESS!
Ps. Apologies, I hear pictures of dogs helps getting Likes .. so here’s a running pic with Daphne, my whippet pup 😉